NAVANGI Shipping Policy
At NAVANGI, each order is carefully prepared and packaged to ensure your piece arrives safely and in exceptional condition.
Due to the considered nature and value of our garments, all NAVANGI orders are shipped with tracking and signature on delivery required. This helps ensure your order is received by the intended recipient and provides an additional layer of security for your purchase.
Order Processing
Please allow 1–3 business days for your order to be processed and prepared for dispatch.
Orders are not processed or dispatched on weekends or Australian public holidays. Orders placed during these periods will begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please note that processing times are separate from delivery times. Estimated delivery timeframes begin once your order has been dispatched.
AUSTRALIAN SHIPPING
We currently offer shipping within Australia through Australia Post.
All orders include tracking, allowing you to monitor the progress of your delivery.
|
Delivery Type |
Cost (AUD $) |
Estimated Delivery Time |
|
Standard Shipping |
$10 Flat Rate |
3-7 business days from dispatch |
|
Express Shipping |
$15 flat rate for order under $400 FREE for orders over $400 |
1-3 business days from dispatch |
Estimated delivery timeframes are provided by Australia Post and are a guide only. NAVANGI does not guarantee delivery dates and is not responsible for delays caused by postal carriers, weather events, public holidays, peak periods, customs processes, or circumstances outside of our reasonable control.
Signature on Delivery
A signature will be required upon delivery for all NAVANGI orders.
If you are unavailable at the time of delivery, Australia Post may provide collection instructions or arrange redelivery.
If you request an alternative delivery arrangement that removes the signature requirement, you acknowledge that you are accepting additional delivery risks. NAVANGI is not responsible for loss, theft, or damage occurring after an alternative delivery option has been authorised by you.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number.
If you have not received your tracking information or are experiencing an issue with your delivery, please contact us at info@navangi.com.au and our team will assist you.
Delivery Information
Please ensure your shipping address is accurate and complete before placing your order. NAVANGI is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Once your parcel has been successfully delivered and signed for at the nominated address, NAVANGI is not responsible for loss, theft, or damage occurring after delivery.
We recommend selecting a delivery address where someone will be available to receive and sign for your order.
Lost, Damaged or Incorrect Orders
Please inspect your order upon delivery. If your parcel arrives damaged, your item is defective, or you have received an incorrect item, please contact us as soon as possible at info@navangi.com.au with photographs and details of the issue.
We will assess the matter and work with you to determine the appropriate resolution.
This policy does not limit any rights you may have under the Australian Consumer Law, including rights relating to products that are faulty, not as described, or otherwise covered by consumer guarantees.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: info@navangi.com.au.
To track the progress of your order, please consult your tracking code that will have been sent out by us at dispatch. If you have trouble locating your tracking number, please do not hesitate to contact us at info@navangi.com.au.
