Navangi Returns Policy

At Navangi, we want you to love your purchase. If you are not completely satisfied, we offer returns in accordance with the conditions outlined below.

We offer a 14-day return period, meaning you have 14 days from the date your order is delivered to request a return. We recommend trying on your items as soon as they arrive to ensure there is enough time to complete the return process if required.

Eligibility for Returns

Unless otherwise required by Australian Consumer Law, to be eligible for a return, your item must be:

• Returned within 14 days of delivery.
• In the same condition as when you received it.
• Unworn, unused, and free from any signs of wear.
• Returned with all original tags attached.
• Returned in the original packaging.
• Accompanied by proof of purchase.

For items that include a gusset hygiene liner, the liner must remain attached, intact, and undisturbed.

For hygiene reasons, all bodysuits must be tried on over underwear. Items that have been worn without underwear, or that show any signs of wear including marks, odour, makeup, deodorant, perfume, stains, washing, stretching, or damage, will not be eligible for return or exchange.

Detachable Silk Sleeve Care

Our silk sleeves are made from delicate natural silk and require careful handling.

To protect the silk fabric, sleeves are packaged with the fastening pin secured through the stretch fabric section of the sleeve, allowing the pair to remain together without damaging the silk.

When trying on or handling your sleeves, the fastening pin must not be placed through the silk fabric, as this may cause pulls, holes, marks, or permanent damage.

Returned sleeves must be received in their original condition. Items returned with damage caused by incorrect handling, including pin marks, tears, pulls, stains, or other damage that prevents the item from being resold, may not be eligible for return or exchange where permitted by law.

Product Care

Our garments are designed with high-quality fabrics and delicate materials that require appropriate care to maintain their appearance, softness, and longevity.

Customers are responsible for following the care instructions provided with their garment. Damage caused by incorrect care, including but not limited to washing at incorrect temperatures, using unsuitable detergents, improper drying methods, or failure to follow garment care instructions, will not be considered a product fault and may not be eligible for return, exchange, or refund.

For example, washing garments in hot water or using unsuitable care methods may affect fabric softness, colour, shape, and overall garment performance.

How to Start a Return

To request a return, please contact us at info@navangi.com.au with your order number and details of the item you wish to return.

Once your return request has been approved, we will provide instructions on how to return your item.

Customers are responsible for ensuring returned items are securely packaged and returned in the required condition.

Return Shipping

Return shipping costs due to a change of mind, incorrect size selection, or a change in personal preference are the responsibility of the customer. We recommend using a tracked shipping service, as NAVANGI is not responsible for items lost or damaged while being returned.

If your item is faulty, damaged upon arrival, incorrect, or otherwise covered under Australian Consumer Law, NAVANGI will assess the issue and, where appropriate, provide a return shipping solution at no cost to you.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or if you have received an incorrect item.

Please include your order number, photographs, and details of the issue so we can assess the matter and determine the most appropriate resolution.

If the issue is confirmed to be a fault, manufacturing defect, or an error on our behalf, NAVANGI will cover reasonable return shipping costs where required.

This does not affect your rights under the Australian Consumer Law, including rights relating to products that are faulty, not as described, or otherwise covered by consumer guarantees.

Exchanges

If you require a different size or style, the quickest way to exchange an item is to return your original purchase (subject to eligibility) and place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Refunds are only processed once returned items have been received and inspected to confirm they meet the eligibility requirements outlined in this policy.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund within 15 business days after approval, please contact us at info@navangi.com.au.

Limited Edition Availability and Exchanges

As NAVANGI collections are produced in limited quantities, we cannot guarantee that an alternative size, style, or item will be available at the time a return or exchange request is processed.

If you are unsure about sizing before placing your order, we encourage you to contact our team at info@navangi.com.au for personalised assistance.

If you need to exchange an item for another size or style, please contact us as soon as possible. Where stock availability allows, we may be able to assist with reserving an alternative item while your return is being assessed. Any reservation of stock is offered at NAVANGI’s discretion and does not guarantee an exchange until your returned item has been received, inspected, and approved.

If the requested replacement item is no longer available at the time your return is approved, a refund will be issued in accordance with this Returns Policy.

Australian Consumer Law

Nothing in this Returns Policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable consumer protection laws.

NAVANGI reserves the right to assess returned items and determine eligibility in accordance with this policy and applicable law.